FAQ

 

Ordering Order Processing Shipping Returns
Misc.      
     

 

Ordering
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How do I become a retailer?
To get started with us simply sign up for an account and fill out all relevant customer information.  A customer service representative will then get in touch with you to verify your identity and approve your account.

How do I place an order?
Ordering with us is easy - just browse our dealer website for the products you need, add them to your cart and checkout. 


Do you accept orders over the phone? 
We do not currently accept orders over the phone.
 

Do you accept orders via email?
We do not currently accept orders via email. 


What payment methods do you accept?
 
We accept major credit cards.  You can choose to enter your credit card at checkout and it will be charged immediately, or you can select the Purchase Order option and we will process your payment within 1 business day with the card we have on file for you.

Is there a minimum order requirement?
There is no purchase minimum! 

What is your MSRP? 
 For a full list of suggested prices please click here.   (Must be logged in.)

What is your advertised price policy? 
The minimum advertised price may not exceed 15% off the manufacturer's suggested retail price (MSRP.)

Will I be charged sales tax?
Registered businesses must provide a valid state sales permit/resale number in order to receive sales tax exemption.  If not provided, shipments sent within the state of Texas are subject to 8.25% sales tax. 

 

Order Processing
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What is your current processing time?
Most standard orders are processed within 2 weeks before shipment.  See individual product listings for specific times.  If multiple processing times appear on a single order, all items will ship with the item having the longest processing time. Please note that because we are a small operation, orders over 15 hangers require an additional 5 business days processing time. 

Can you Rush my order?
Yes!  We offer Rush service which can be selected in the shipping area during checkout.  Rush orders receive priority processing, expedited shipping, and have a delivery estimate of 1 week. .  Please note that orders over 15 hangers cannot receive Rush service.

Can I make changes to an existing order?
Because the majority of our products are personalized we can only make changes before an order is in Production. Once an order is in production no further changes can be made. 
Due to our expedited handling of Rush orders, these cannot be changed once they are placed. 

Can I cancel an order?
Standard orders can be cancelled only before they are processed.  Once processed the order can no longer be cancelled.   Due to our expedited handling of Rush orders, these cannot be cancelled once they are placed. 

 How do I review previous orders?
You can view previous orders under the "My Account" at the top of the page. Please note that customers from our previous system will need to log into their old account at weddinghangershop.com to view orders placed before July 15, 2013.


Shipping
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Will you drop ship to my customers?
Yes! We offer direct drop-shipping to your customers. 

What information will be included in my drop-ship customer's shipment?
You will be listed as the sender on the packing slip for your order and your return address will be used on the mailing label.  We do not include pricing on drop ship orders packing slips.* Please note that we use the information from the "Contact Information" area of your profile so please ensure that it remains current. 

* For international shipments pricing details are required on all customs forms.  The customs form is on the outside of the box and will be visible to your customer.  If you would like your retail prices shown, please leave a note with your pricing for each item in the comment box at checkout.  If no pricing details are provided, we will use the wholesale price.

How long will it take for an order to reach my customer once shipped?
Within the US: Priority Mail orders typically arrive within 3-4 business days of shipment, and Priority Mail Express orders arrive within 1-2 business days of shipment. * 


International: First Class Mail orders vary from 3-6 weeks, Priority Mail orders about 7-10 business days and Priority Mail Express is about 3-5 business days. * 

* Please note that these are estimates only and are not a guaranteed delivery timeframe.  International orders especially can vary quite a bit depending on each country's customs processing and postal service speed.  If an item is needed by a specific date please err on the side of caution and select a faster shipping method when necessary.

Do you ship outside of the US?
Yes!  We ship to most countries. 

Will my international customer be charged taxes/duties?
Depending on the destination country's import laws, customers outside of the US may be charged additional duties, taxes, or import fees on their order.  Please note that these fees are not calculated during checkout and are not collected by us at the time of purchase.  The end consumer is responsible for these fees and should consult their local customs office if more information is needed.

Where do you ship from?
We ship from the Austin, Texas area. 

What shipper do you use?
All orders are shipped via USPS. 

Can I ship to a PO box?
Absolutely! 

Can I use my shipper number? Will you use my requested shipper?
At this time our workflow is set up for shipment with the USPS only.  We don't currently accomodate multiple shipper numbers or other shipping providers. 

Can I get a shipping quote?
Yes- getting a shipping quote from our website is easy.  Simply add your desired products to your cart, then click "View Cart" to calculate shipping to your selected destination. 

How can I track my order?
You will receive email notification from stamps.com with a tracking number once an order ships. Please note that international orders shipped via First Class Mail may not include tracking within some countries.  

Do you offer local pickup?
We do not offer local pickup at this time. 

Do you require a signature for delivery?
We request signature service only on orders totaling more than $200 (before shipping costs.)  All other orders are shipped without signature service.   While we do not require a signature on the majority of orders, it does remain to the discretion of the delivery person whether a package will be left at the door if no one is home or will require pickup at a postal outlet.

My customer missed their delivery and can't pick up their package, what should I do?
Although we rarely require a signature, a delivery person may occasionally (at their discretion) decide not to leave a package at the door if no one is home. In this case a notice is usually left detailing the pickup time and location.  If your customer is unable to pick up the package, they can request redelivery from the USPS website.

Visit our Shipping & Returns page.

Returns
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What is your return policy?
All sales are final on personalized items. 
In the event that an order arrives damaged or incorrect please submit a replacement request under the Orders area of your account.

Non-personalized items may be returned within 30 days of delivery.  A return request must first be submitted under the "Orders" area of your account.  We will review the request within 2 business days.  Once accepted, your return must be received by us within 10 business days (2 weeks).  All items must be securely packaged and returned in resale condition in order to receive a refund.  Any returned merchandise which is not received by us in resale condition will be deducted from the refund total and will not be sent back to the consumer unless requested and re-shipping fees are paid.  Original shipping is non-refundable.  End consumer is also responsible for return shipping costs.  We strongly recommend using a traceable shipping method when sending returns.


What if an order comes back as undeliverable?
If your order is unable to be delivered due to an incorrect address it will be returned to your business address on file.  For this reason, please ensure that your business contact information is always up to date in your account.  We are not responsible for any return shipping or redelivery fees and the original shipping charges are non-refundable.

Visit our Shipping & Returns page.

Miscellaneous
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Can I use your product images/descriptions on my website?
Once approved as an authorized vendor of Wedding Hanger Shop products, you may use any of these images for the promotion and sale of our products on your website, storefront, etc. You may also use any of the text descriptions or product images found here on our dealer.weddinghangershop.com website for the sale of our products through your website. We have provided unique images and descriptions for our authorized vendors which are available here on dealer.weddinghangershop.com.

Important: You may not use any of the product photos or product descriptions from our direct-to-consumer Retail website (weddinghangershop.com). Please use the images/content provided here on our Dealer website, and the downloadable files provided here.

By downloading our images you agree that you are using them for the re-sale and promotion of Wedding Hanger Shop products only, and that you are an authorized vendor of Wedding Hanger Shop products.  Our images may not be used for the promotion or sale of hangers or products from other manufacturers.

Can I sell these products on Etsy, eBay or other marketplaces?
No, at this time we do not allow our products to be sold on marketplaces such as Etsy, eBay, Artfire, etc.

Can I sell the same or very similar items on my site from another manufacturer (eg. wire hangers)?
We do not allow our products to be sold on sites that also sell products that will directly compete with ours, such as bent wire hangers, engraved hangers, and certain other gifts.  This will be assessed on a case-by-case basis.

How can I contact you?
Please contact us via the Contact Us page.
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